Customer Service

ORDERS:
After placing your order, it takes us 1 to 2 business days to process your order. Orders placed after 4pm GMT +8 are processed on the next business day.

SHIPPING:
We currently ship to anywhere in the world.
All orders are shipped from Shanghai, China or Hong Kong.

Shipping options:
       1. Within China or Hong Kong: Free Shipping via SF Courier.
       2. Rest of the world: US$8.00 – Shipment Tracking not available.
Should you request a shipment with tracking, please email us at note@firstlove.hk and we’ll see what we can do!

Delivery times:
       1. Within China and to Hong Kong: 1-3 business days.
       2. Within South East Asia: 8-14 business days.
       3. Rest of the world: 14-28 business days.

CURRENCY:
All prices are listed in US Dollars.

FAQ:
How can I edit my shipping address?

You can edit your shipping address on your Account page, or best to email us at note@firstlove.hk to update your order before we ship it out.

Can I return my order?
Oh man really sad to hear you don’t like what you ordered ☹ Unfortunately, as we are a printed magazine, we are unable to accepts any returns. In special cases like where the magazine has arrived at your door in complete shambles, please email us at note@firstlove.hk and we can see what we can do!

What forms of payment do you accept?
We accept payments via PayPal only. Through PayPal, you can pay with your credit card. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

Can I send a gift?

Oh you are too nice!! On the checkout page, please remark in the “Order Notes” section any special requests or comments.

How can I check the status of my order?

All shipments are mailed out using local air mail. Should you request a shipment with tracking, please email us at note@firstlove.hk and we’ll see what we can do!

For any other questions, comments or inquires, please email us at note@firstlove.hk